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Privacy Policy

1. Our Commitment to Your Privacy

At ScitSol, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it when you visit www.scitsol.com.au or engage with our professional services.

ScitSol operates in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide Directly When you contact us or engage our services, we may collect:

  • Full name and job title
  • Business name and ABN (if applicable)
  • Email address and telephone number
  • Postal or business address
  • Details of your enquiry or service requirements

2.2 Information Collected Automatically When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on the website
  • Referring website or search terms
  • Device type and operating system

2.3 Information Collected During Service Delivery As part of delivering our professional services, we may collect additional information such as system access credentials (where required and explicitly authorised), technical documentation, and operational data relevant to your business environment.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested information
  • Deliver, manage, and improve our professional services
  • Send service-related communications and updates
  • Send marketing communications (only where you have opted in)
  • Process payments and manage billing
  • Comply with legal and regulatory obligations
  • Protect the security and integrity of our systems
  • Improve our website through analytics

4. Disclosure of Your Information

ScitSol does not sell, rent, or trade your personal information.

4.1 Service Providers We may share information with trusted third-party providers who assist us in operating our website or delivering services (e.g., hosting providers, payment processors). These parties are contractually bound to protect your information.

4.2 Legal Requirements We may disclose your information if required by law, court order, or governmental authority.

4.3 Business Transfers In the event of a merger or acquisition, personal information may be transferred as part of that transaction. Affected parties will be notified as required by law.

5. Data Security

ScitSol implements appropriate technical and organisational measures to protect your data, including:

  • Secure server environments and encrypted communications (SSL/TLS)
  • Access controls limiting staff access on a need-to-know basis
  • Regular security reviews and monitoring

No system is entirely infallible, and we cannot guarantee absolute security. You are responsible for keeping any passwords or access credentials confidential.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data collected during service delivery may be retained for a minimum of seven (7) years for compliance purposes, unless otherwise agreed.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. We use:

  • Essential Cookies — required for the website to function properly
  • Analytics Cookies — help us understand how visitors use our website
  • Marketing Cookies — used to deliver relevant content (where applicable)

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint regarding how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 11.

9. Marketing Communications

We will only send you marketing communications where you have given explicit consent. You may opt out at any time by:

Service-related and transactional communications may still be sent regardless of your marketing preferences.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. ScitSol is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Complaints and Enquiries

If you have concerns about how we have handled your personal information, please contact our Privacy Officer:

ScitSol — Privacy Officer Website: www.scitsol.com.au Email: privacy@scitsol.com.au Location: Australia

We will acknowledge your complaint within five (5) business days and aim to resolve it within thirty (30) days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.